What is Vouchora?
Vouchora is an online marketplace for authorised digital gift cards, merchant vouchers, experience vouchers and corporate reward codes.
Does Vouchora issue the gift cards?
Gift cards and vouchers are issued or redeemed by the merchants identified on each product page. Vouchora's role may be limited to authorised retail, distribution and digital delivery.
Which brands are available?
Only brands whose distribution has been authorised are listed. The demonstration products currently visible are fictional and not redeemable.
Are products authorised?
Products are published only after the issuing merchant or authorised distributor has supplied complete and approved information.
Where can each voucher be redeemed?
Redemption territory, online and in-store availability are listed on the product page.
Can I send a voucher immediately?
Delivery is subject to payment confirmation, fraud screening and supplier fulfilment. Immediate delivery is an estimate rather than a guarantee.
Can I schedule delivery?
Yes, subject to product availability.
Can I send by SMS?
SMS delivery is available for supported products.
Can I buy for myself?
Yes, you can purchase for yourself where the product permits.
Can I add a personal message?
Yes.
Can I change recipient details?
Recipient details can be corrected only before the code has been viewed and subject to supplier and merchant rules.
What happens if the recipient email is incorrect?
Recovery depends on delivery status, whether the code was viewed, and product terms. Contact support as soon as possible.
Can a voucher be exchanged for cash?
No, unless expressly required by applicable law or specific product terms.
Can a voucher be reloaded?
Reloadability is disclosed on each product page. Most Vouchora vouchers are closed-loop and non-reloadable.
Can I combine multiple vouchers?
This depends on the redeeming merchant's terms.
Can the recipient use part of the balance?
Partial redemption depends on the merchant. Any remaining balance rules are shown on the product page.
Do gift cards expire?
Most products have a validity period, shown on the product page.
How do I check the balance?
Balance-checking instructions are provided in the delivery email and on the product page.
Can I cancel an order?
Cancellation may be possible before the code has been viewed or redeemed, subject to product terms.
Can I receive a refund?
See the Refund and Cancellation Policy. Digital vouchers may become non-refundable after the code has been revealed or redeemed.
What happens if the code is invalid?
Contact support with your order reference. If the code was defective and the customer was not responsible, replacement or refund may be offered.
What happens if the merchant closes?
In the event of merchant closure, redemption may not be possible. Vouchora will assess replacement or refund options based on supplier and merchant recourse.
Why is my order being reviewed?
Some orders trigger additional risk review or identity verification to protect customers, merchants and payment providers.
How do corporate orders work?
Corporate customers receive quotations, invoices, campaign approval and scheduled delivery. See the Corporate Gifting page.
How does Vouchora prevent fraud?
Vouchora combines payment provider risk tools, order velocity checks, device signals and manual review, and cooperates with lawful requests where required.
How do I report a scam?
Use the Report Fraud page or contact management@vouchora.online immediately.