Frequently asked questions

Vouchora is a United Arab Emirates digital gifting company selling authorised digital gift cards, merchant vouchers, experience vouchers and corporate reward codes.

Choose a brand from the catalogue, select an AED value and quantity, add the recipient details and confirm your order. The card is emailed to the recipient once payment is confirmed.

Gift cards and vouchers are issued or redeemed by the merchants identified on each listing. Vouchora's role may be limited to authorised retail, distribution and digital delivery.

The catalogue includes brands such as Carrefour, noon, Amazon.ae, Namshi, talabat, VOX Cinemas, Sephora, Emaar, IKEA, Centrepoint, Sharaf DG and Jumeirah, plus the multi-brand Vouchora Choice card.

Listings are published only after the issuing merchant or authorised distributor has supplied complete and approved redemption, validity and territory information.

Redemption territory and online or in-store availability are stated on every product page.

Delivery is subject to payment confirmation, fraud screening and supplier fulfilment. Immediate delivery is an estimate rather than a guarantee.

Yes, subject to product availability.

SMS delivery is available for supported products.

Yes, you can purchase for yourself where the product permits.

Yes.

Recipient details can be corrected only before the code has been viewed and subject to supplier and merchant rules.

Recovery depends on delivery status, whether the code was viewed, and product terms. Contact support as soon as possible.

No, unless expressly required by applicable law or specific product terms.

Reloadability will be disclosed on each listing. Vouchora expects most vouchers to be closed-loop and non-reloadable.

This depends on the redeeming merchant's terms.

Partial redemption depends on the merchant. Any remaining-balance rules is shown on each product page.

Most cards are valid for 12 months from issue. The exact validity is shown on every product page.

Balance-checking instructions are provided in the delivery email and on each product page.

Cancellation may be possible before the code has been viewed or redeemed, subject to product terms.

See the Refund and Cancellation Policy. Digital vouchers may become non-refundable after the code has been revealed or redeemed.

Contact support with your order reference. If the code was defective and the customer was not responsible, replacement or refund may be offered.

In the event of merchant closure, redemption may not be possible. Vouchora will assess replacement or refund options based on supplier and merchant recourse.

Some orders trigger additional risk review or identity verification to protect customers, merchants and payment providers.

Corporate customers receive quotations, invoices, campaign approval and scheduled delivery. See the Corporate Gifting page.

Vouchora combines payment provider risk tools, order velocity checks, device signals and manual review, and cooperates with lawful requests where required.

Use the Report Fraud page or contact management@vouchora.online immediately.

You pay the face value of the card in AED. Digital delivery is free, and corporate orders of 25 cards or more qualify for discounts of up to 4% off face value.

Most brands start at AED 50, with higher denominations up to AED 10,000 for hospitality cards.