Help centre

Answers, ordered by moment.

Detailed policy pages, redemption information and links to support pathways.

Purchasing

  • How to choose a gift card
  • Available denominations
  • Supported currencies
  • Buying for myself
  • Buying for another person
  • Scheduling delivery
  • Adding a personal message

Delivery

  • When will the gift arrive?
  • Recipient did not receive the email
  • Recipient mobile number is incorrect
  • Resending a gift
  • Scheduled delivery
  • Spam and junk folders
  • Delivery verification

Redemption

  • How to redeem
  • Online redemption
  • In-store redemption
  • Checking a balance
  • Partial redemption
  • Expired vouchers
  • Invalid code
  • Merchant restrictions

Payments

  • Accepted payment methods
  • Payment failed
  • Payment pending
  • Duplicate charge
  • Payment receipt
  • Corporate invoice

Refunds

  • Refund eligibility
  • Unviewed vouchers
  • Delivered vouchers
  • Redeemed vouchers
  • Invalid vouchers
  • Product unavailable
  • Duplicate payment
  • Refund processing

Security

  • Protecting voucher codes
  • Gift card scams
  • Suspicious purchase requests
  • Reporting fraud
  • Safe corporate distribution
Can't find what you're looking for? Contact support or report suspected fraud.