Answers, ordered by the moment you need them

Every listing shows the denominations the issuing merchant supports, from AED 50 upwards. If you are unsure, our occasions guide lists the range UAE senders most commonly choose for each moment.

Each basket line is one recipient. Add the same brand more than once to send different values or messages, or use a corporate order for lists above 25 recipients.

Yes. Enter your own name and email as the recipient; the code is delivered to you in the same way.

Yes. Set a delivery date on each basket line. Scheduled cards are issued on the morning of the chosen date, provided payment has already been confirmed.

Most cards reach the recipient within a few minutes of payment confirmation. Delivery depends on payment authorisation, risk screening and the merchant's issuing system, so it is an estimate rather than a guarantee.

Ask them to check junk, promotions and quarantine folders, and to search for the sender name. Corporate mail filters are the most common cause. If it is still missing, contact us with the order reference and we will resend to the same address.

Contact us before the code is opened. If the code has not been viewed, we can usually cancel the delivery and reissue to the correct address. Once a code has been revealed it must be treated as cash.

No. Codes are generated server-side after payment and are shown only to the recipient. Purchase receipts and order tracking never display a code.

Each card carries the issuing merchant's own redemption instructions: an online checkout field, an in-app wallet, or a code presented at the till. The instructions travel with the code and are repeated on the product page.

Where the merchant supports partial redemption, the remaining balance stays on the card until it expires. Some merchants redeem the full value in a single transaction — the listing states which applies.

Balances are held by the issuing merchant, so they are checked on the merchant's own site or app. Vouchora cannot see a live balance on your behalf.

Send us the order reference and a screenshot of the error. If a code cannot be redeemed through no fault of the recipient, we replace it or refund it.

UAE and international Visa and Mastercard credit and debit cards, processed on the payment provider's hosted page. Vouchora never stores full card numbers.

A failed authorisation usually leaves a temporary hold, not a charge. Holds are released by the issuing bank, typically within five to seven working days. Send us the order reference if it stays longer.

Most declines come from the card issuer: an online-spend limit, a 3-D Secure step that timed out, or a mismatch between the billing details and the card record. Retrying with corrected billing details resolves most cases.

Yes, on an approved corporate account. Corporate orders are quoted, invoiced and fulfilled once cleared funds are received.

An order can be cancelled while it is unpaid or while a scheduled card has not yet been issued. Once a code has been issued and revealed, the value is treated as spent.

Digital vouchers are non-returnable once a code has been issued, except where the code cannot be redeemed through no fault of the recipient, or where a duplicate payment was taken.

Approved refunds are returned to the original payment card. Banks typically post them within seven to fourteen working days from the date we release them.

We never ask you to read out a voucher code, send one by WhatsApp or social media, or pay a fee to release a gift. Any message doing so is not from us.

That is the single most common gift card scam. Stop, do not buy, and report it. Government bodies, banks and technical support teams do not collect payment in retail gift cards.

Use the fraud reporting form with your order reference and any messages you received. We investigate and, where the code is unredeemed, we attempt to block it.