Last updated: 1 July 2026
1. Controller
Clicked IN FZE LLC is the controller of personal information collected through this website and related services.
2. Information we collect
- Purchaser and recipient contact information (name, email, mobile number).
- Delivery preferences and personal messages included with a gift.
- Order, payment status and transaction history.
- Device and usage data (IP address, browser, referring pages, interactions).
- Communications with Vouchora support.
- Additional information provided during identity verification, fraud investigation or corporate onboarding.
3. How we use information
- Processing orders, delivering vouchers and providing customer support.
- Preventing, detecting and investigating fraud, abuse and misuse.
- Meeting legal, tax, accounting and regulatory obligations in the UAE.
- Improving Vouchora's website, products and services.
- Sending transactional communications; marketing only where lawful and, where required, with your consent.
4. Sharing
Personal information may be shared with authorised merchants and distributors that supply the Product, payment processors, fraud-prevention and identity-verification providers, cloud infrastructure and email or SMS delivery providers, professional advisers, and, where lawfully required, government authorities and courts. Vouchora does not sell personal information.
5. International transfers
Some service providers may be located outside the UAE. Where personal information is transferred internationally, Vouchora relies on lawful transfer mechanisms and imposes appropriate safeguards on its providers.
6. Retention
Personal information is retained for as long as necessary to fulfil the purpose it was collected for and to meet legal, accounting or reporting obligations. Fraud-related records may be retained longer to protect Vouchora and its customers.
7. Your rights
Subject to applicable UAE law, you may request access to, correction of or deletion of personal information about you, object to specific processing, or withdraw consent to marketing. Requests can be sent to management@vouchora.online. Additional verification may be required before we can act on your request.
8. Cookies
Vouchora uses strictly necessary, functional and analytics cookies. You can adjust cookie preferences through your browser. Some features of the site may not work without functional cookies.
9. Security
Vouchora applies commercially reasonable technical and organisational measures to protect personal information, including transport encryption, access controls and monitoring. No online system is perfectly secure, and Vouchora cannot guarantee absolute security.
10. Children
Vouchora is not directed to children under 18. Please do not use the site or provide information if you are under 18.
11. Changes to this policy
Vouchora may update this policy from time to time. The "last updated" date reflects the current version.
12. Contact
Questions and privacy requests: management@vouchora.online.