Step 1
Choose a brand and a value
Every listing shows the denominations the issuing merchant supports, the validity period, the redemption territory and any excluded outlets or product lines. Nothing is hidden behind a checkout step.
Step 2
Add the recipient
Recipient name and email, your name as sender, an optional message and a delivery date. Each basket line is one recipient, so a single order can cover several people with different values.
Step 3
Pay on the hosted page
Checkout hands you to the payment provider's secure hosted page for card entry and 3-D Secure. Vouchora never sees or stores your full card number.
Step 4
Codes are issued server-side
Only after the payment result is confirmed does our server request and attach a single-use code to the order. Codes never exist in the basket, the receipt or the order lookup.
Step 5
Delivery and redemption
The recipient receives the card with the merchant's redemption instructions. You receive a separate purchase receipt with the order reference — and no code.
What happens, and when
| Stage | Typical time | What is happening |
|---|---|---|
| Order placed | Immediate | The order is recorded with a unique reference and held as unpaid. |
| Payment authorised | Seconds to 2 minutes | The bank confirms or declines. 3-D Secure may add a verification step. |
| Risk screening | Under a minute, typically | Automated checks on volume, value and repeat attempts. Unusual orders are held for manual review. |
| Code issued | Within minutes of confirmation | The issuing merchant generates a single-use code against the paid order line. |
| Email delivered | Usually within minutes | Corporate mail filtering is the most common cause of a longer wait. |
| Scheduled sends | On the chosen date | Held after payment and released on the morning of the delivery date, UAE time. |
What arrives in the recipient's inbox
- The brand, the AED value and the single-use code
- Step-by-step redemption instructions from the issuing merchant
- The validity period and expiry date
- The redemption territory and any excluded outlets or product lines
- Your message and sender name, if you added one
- A support route if the code cannot be redeemed
Why an order may be delayed
- Payment remains pending with the card issuer or bank.
- The order triggers additional risk review or identity verification.
- The issuing merchant's fulfilment service is temporarily unavailable.
- The requested denomination is out of stock with the supplier.
- The recipient's mail server is greylisting, filtering or quarantining the message.
If an order is held, our team contacts the purchaser with an update rather than leaving the order silent.
Personal orders and corporate orders
| Personal | Corporate | |
|---|---|---|
| How you pay | Card, on the hosted payment page | Invoice against an approved corporate account, or card |
| Recipients | Added one line at a time in the basket | Uploaded as a spreadsheet, up to thousands of lines |
| Pricing | Face value in AED | Quoted, with tiers based on committed annual volume |
| Delivery | Immediate or scheduled per recipient | Scheduled in waves, with a per-wave send window |
| Reporting | Order lookup by reference | Issued-versus-redeemed reconciliation report |